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If you have an airline complaint that you would like to share with the world, please visit's Online Complaint Form where your complaint (edited for content and without personal identifying information) will be reviewed and either published here or forwarded to the appropriate organization.

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30 June 2013

Passenger wants compensation for delays and poor customer service

Date: 25 June 2013
Airline: Spirit
Flight: 946; Cartegena, Columbia to Ft. Lauderdale, FL
Location: Cartegena, Colombia

Flight schedule to depart at 1:39 PM from Cartagena, Colombia to Ft. Lauderdale , FL left at 6:30 PM, after some passengers complaint about it just gave us a small snack. I missed my connection to Tampa schedule @ 9:36 well that flight was delayed too left Ft. Lauderdale , FL at 1:30 AM. so total delayed 9 hours. Company never keep passenger informed about situation only said sorry about delayed. I got home at 4:30 AM.

I travel with my daughter 8 years old. Customer service was horrible in Cartagena and in Ft. Lauderdale. Beside one of my suitcases handles has grease when I claim my bags my hands was all black. One of the agent from Immigration help me to clean my hands and offer me gloves that way I can take my bags to my next flight.

I demand a explanation and compensation for all my trouble my daughter and I we had with Spirit. We travel time was 24 hours since we wake up on Tuesday until we got home.

28 June 2013

Passenger harassed by airline employee

Date: 22 June 2013
Airline: American Airlines
Flight: 890
Location: DFW

An employee was helping me straighten out the flight confusion, another employee named BELLA (working gate C28 at approx 7 pm CST). I was both cursed at and yelled at regarding the way i was speaking (upset about my flight problem) in front of my children. she also told me i needed to learn how to "raise my children" ... after this interaction, i sat in gate, waiting my flight. i sent my 10 yr old daughter to read her name tag at which point, she enters the gate and in front of roughly 200 people, says to me ""if you want my name, don't send your kid, come get it yourself" i asked "what's your last name"" she responds "you don't need to know my last name" ..... i said nothing else. i intended to report her lack of professionalism with a frustrated customer, and so this is it.

27 June 2013

Passenger needed bag loading help injured while loading bags

Date: 28 May 2013
Airline: Korean Air
Dear whom or who may concern,

My name is Judy xxx, I would like to file complaints and report mishandling the situation. On May 28, 2013 while I was shipping the baggage from the Korean Air Counter, I had an injury to my face. I have a 4cm laceration on medial aspect of Left Eye which also penetrated to 0.5cm dermis. Which scarred-in and which needs a further medical attention.
As a customer to Korean Air, I am very furious about the situation that was happened and how was handled. We paid for the service and customer care however on May 28, 2013, the services from the Korean Air Counter agents were horrible and how Korea air agents handled the situation was unacceptable.
While I was shipping the baggage, I asked the Korean Air Agent to help me to load the bags into checking loading belt but the agent response was, "we cannot help you because it is our protocol." As mid-aged female with osteoporosis and arthritis, lifting the 50lb cargo bag was very hard. However, all the agents were just staring at me and no one offered to help. While I was loading my 3rd bag I fell to the floor because no one offered to help. 
After the injury I had an unstoppable blood dripping from my forehead.  I was in shocked and still no one offered to help.  The blood was all over the Korea air counter. Still no one offered to help, I kneed down and I even cleaned the blood dripped the on the Korea air counter.
I finally boarded and was furious. After the incident the follow up with Seoul Korea air customer was horrible and terrifying. They did not offer any help and you are on your own. 

05 June 2013

Coach class passengers treated with no class by Korean Air

Date: 28 May 2013
Airline: Korean Air
Flight: KE 0019
Location: Incheon, South Korea to LAX

Once my son and I boarded the airplane and settled in, the captain told us the airlines were having some difficulties and we would be leaving shortly. After waiting another 15 minutes, the captain again mentioned some struggles happening with the luggage. He also said he didn’t want to leave until everyone’s luggage was onboard. In essence, we were delayed numerous times before departing on our soon to be long and unpleasant flight.

During food service, my son and I requested chicken for our choice of dinner but was rudely denied by one of the flight attendants. She said, "There isn’t any chicken left, pasta is all that we have." Immediately I asked why this had happened and the [Steward] rudely replied, "I'm sorry but that’s what happens when you sit in the back." I explained that I paid just as much as everyone else for my ticket and deserved the same option for food.

During the second round of serving drinks, my son and I requested Ginger Ale and were told by another Stuart that the airlines had run out. Once more, this Stuart said, "This is what happens when you sit in the back of the plane."

My son and I didn’t ask to be seated in the last row neither deserve the treatment we were given. This was a very long, disturbing, and uncomfortable flight for the both of us. (Keep in mind; we flew 10 plus hours across the country)

Upon arrival at LAX we were soon notified our luggage hadn’t come in and had remained in London. We would not be receiving our luggage until the following day but was once again told it would not arrive until the day after the original date.

All in all, the treatment we received was unacceptable. I feel every customer should be received and treated with equal respect no matter where their seated, business or standard class. After speaking to a representative on the phone, we're still feeling those raw emotions from the flight. What a bad experience this was for the both of us...