tag:blogger.com,1999:blog-5387830395591956994.post3569952205040011865..comments2024-01-12T04:29:12.653-08:00Comments on Flights Gone Bad: How can a simple request for food turn into a security situation?Unknownnoreply@blogger.comBlogger21125tag:blogger.com,1999:blog-5387830395591956994.post-10935935131761268252012-02-01T19:05:35.603-08:002012-02-01T19:05:35.603-08:00Hey I work in customer service and WILL not be tre...Hey I work in customer service and WILL not be treated like that whilst doing my job! Period! Everyone including CS employees are entitled to basic respect, interfere with that and you deserve to get ur ass busted!! But reading this I whole heartedly agree that Darlene should be fired. Had the passenger acted in a way that warranted that behaviour then sorry they would deserve everything they got!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-34468509103895108282011-01-03T07:46:15.998-08:002011-01-03T07:46:15.998-08:00Something just like this happened to me!
Gerard-
I...Something just like this happened to me!<br />Gerard-<br />I appreciate your skepticism and might have it as well. There are two sides to every story, right? Well maybe not when you are trapped, framed and surrounded by strangers. I know its extreme sounding, but I am up at 5am online searching this topic for this very reson. <br /><br />I just arrived from a JetBlue Plane where I had a very similar experience, was harrassed, reported and detained for asking to move to a seat with a functioning TV on JetBlue. As a result I was shouted at, skipped over for beverage service, and treated very rudely. I am not exaggerating. I know it sounds unbelievable and ridiculous. It was. My interaction seems no where near as intense as Dr. Curtis'.<br /><br />When I asked for her name dicretely of another F/A, and mentioned what whe had said to and about other passengers, Ex:"what the hell is with 24A, pain in the ass" I was written up for interference and a violent story was fabricated out of thin air that I assaulted the woman, harrassed passengers, called her names. Honestly! I only asked to switch to an operating TV! When I asked the flight attendants what was happening and why..they explained, "there really is nothing, there is no disturbance, it just says that" "whenever someone is unhappy with something we fill one of these out" and "you asked for her name, and when passengers ask for a name to make a report about us, this is what we have to do to protect ourselves."<br /><br />I know I know You will say that this is not the whole story. As bizarre as it its true. I was never angry or at all violent, just making what I thought was a reasonable request. If anything, I was frustrated, embarrassed and a bit sheepish and fearful of the F/As hostility. I was with my young children. Thank goodness there were willing and concerned witnesses around me, because the other F/As seemed ready to go along. <br />I was met at the gate by ground security, blocked and coralled from the other passengers and my family against my will and forbidden from further talking to witnesses and detained until I mentioned a need for an attorney.<br /><br />When our country is concerned for safety and investing so much in our FAA, some misguided F/As seem to have made it policy to utilize government resources to harrass and intimidate passengers when they are most vulnerable. <br /><br />Note another ploy- on several occassions I was offered alcohol as an apology for her rude treatment and comments toward others on the plane. Dont take it! I'm glad I didn't. It's not a gift, just fodor for their report that they file with the FAA which our taxes then pay to investigate and sidetrack our safety resources to keep a suburban professional soccerMom from her civil liberties.<br />Dr Curtis, how can I reach you for advice before seeing my attorney?Unknownhttps://www.blogger.com/profile/01408297257974866505noreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-18821481032922758292010-11-15T16:09:38.104-08:002010-11-15T16:09:38.104-08:00The entire story seems to be a bit dodgy. When I c...The entire story seems to be a bit dodgy. When I came upon this line "The security agent agreed with us and thought that Darlene was the one that was wrong." and "When we got off the plane Darlene was standing with 10 American Airline Corporate security agents." I began to have doubts about the veracity of your story Dr. Curtis.Mr. Gerard Conwaynoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-91443376753353846272010-10-26T18:16:25.127-07:002010-10-26T18:16:25.127-07:00I hope you & your fiance' are compensated ...I hope you & your fiance' are compensated for her poor behavior! Flight attendants like that don't deserve to be in customer service. Being nice goes a long way!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-48138833558785984072010-10-26T02:00:10.483-07:002010-10-26T02:00:10.483-07:00Hey "Attack, attack, attack"... Darlene ...Hey "Attack, attack, attack"... Darlene gave her side of the story to the security agents and their chief apologized for Darlene's behavior. If Darlene had been correct in her assertions, the person writing the complaint would've been writing about getting arrested. The fact that the security agent did nothing is the proof that Darlene was abusing her power. <br /><br />FYI: a complaint against one stewardess does not translate into an attack against all the flight attendents that are hardworking. With your arrogant and ignorant comment, you don't realize that you are actually the one insulting the ones who do a good job. You're behaving as if "hardworking" attendants are entitled to abuse customers. Work as hard as you like, but courtesy to the paying customer is still the #1 priority in the service field.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-11793075981478197642010-10-17T14:00:43.537-07:002010-10-17T14:00:43.537-07:00Gosh it would take a brave soul indeed to tackle a...Gosh it would take a brave soul indeed to tackle a flight attendant, as I find they are quite determined to ensure they have the best of everything and the passenger seems often just to be a nuisance. The trolley spends most of the time in the aisle so getting to the loo is a major feat and not for the fatty.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-62926293926182704532010-10-03T20:50:57.300-07:002010-10-03T20:50:57.300-07:00Attack, attack, attack. Where is Darlene'e si...Attack, attack, attack. Where is Darlene'e side of the story? I have traveled often and have been witness to pompous asses many times. Those that demand and will not take no for an answer. Give our hardworking flight attendents a breakAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-45431625307955716732010-10-03T07:03:21.051-07:002010-10-03T07:03:21.051-07:00spelling nazi! nothing better to do...spelling nazi! nothing better to do...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-36017642162424890912010-10-01T03:33:17.892-07:002010-10-01T03:33:17.892-07:00Wow a whole article of someone's bad experienc...Wow a whole article of someone's bad experience and your being a prick just because of her spelling. If you don't have any constructive inputs why even make a comment.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-53671880654759714182010-09-29T09:36:08.507-07:002010-09-29T09:36:08.507-07:00My worst experience was on NWA flight from Frankfu...My worst experience was on NWA flight from Frankfurt to San Francisco when the flight attendent put on a XXX rated movie. There were families on the plane, and even though I took my earphones off the behavior of the two men was pretty shocking for an in-flight movie. When I wrote to NWA I received a polite generic letter.Travelinkidnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-85700965020368684582010-09-27T21:13:52.874-07:002010-09-27T21:13:52.874-07:00I would like to hear Darlene's version of this...I would like to hear Darlene's version of this before voicing a comment.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-84950226496963958732010-09-23T14:29:07.217-07:002010-09-23T14:29:07.217-07:00and "she through" it on the table..? ho...and "she through" it on the table..? how about "threw" it on the table?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-92167652243259071002010-09-20T07:26:00.809-07:002010-09-20T07:26:00.809-07:00wow, that's amazing. one reason why i prefer ...wow, that's amazing. one reason why i prefer to fly with asian airlines,... the service is much much better!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-12913717821457116032010-09-05T20:36:01.598-07:002010-09-05T20:36:01.598-07:00I don't care how stressful your job is. If you...I don't care how stressful your job is. If you lose your cool at a customer, even once, you should be fired. You are in the wrong line of work if you cannot be respectful to your customers at all times, even when they are not respectful to you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-33496505911561008682010-09-03T17:25:41.467-07:002010-09-03T17:25:41.467-07:00I would certainly like to know the outcome of this...I would certainly like to know the outcome of this email. If the passenger and her fiance are telling the whole truth then the flight attendant Darlene should be fired. Since Joe the security agent apologized, it appears to me that he knows something about Darlene.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-300749278202290182010-09-03T11:34:36.420-07:002010-09-03T11:34:36.420-07:00How frustrating for these passengers! American Air...How frustrating for these passengers! American Airlines just lost another customer..me. I enjoyed flying with them because I met the most interesting passengers but I did notice a lack in customer service a lot. I went to Hawaii this year on United and had something happen on my journey..with travel and during the trip. I was so impressed with their customer service and how they went above and beyond duty to help me that they now, for sure after reading this, have a new customer.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-5745753589728984522010-08-31T02:01:54.061-07:002010-08-31T02:01:54.061-07:00I used to work for American Airlines sister compan...I used to work for American Airlines sister company and yes, flight attendants are trained to be courteous, but unfortunately some ppl have ugly personalities and u cant control what they do in the air. I think I would have taken her picture or turned on the audio to a hidden camera to record her nasty behind!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-1522501729432903892010-08-30T15:20:36.650-07:002010-08-30T15:20:36.650-07:00I experienced something similar. I was traveling ...I experienced something similar. I was traveling alone with my dog and Lola started to bark during the flight. I think she felt pain in her ears. It wasn't the first time she travel and she is trained. In those conditions is worst because there are two flight attedance to backup themselves and you are only one.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-76122755247733263432010-08-30T11:05:09.351-07:002010-08-30T11:05:09.351-07:00This is why as a Canadian, I never fly a U.S. base...This is why as a Canadian, I never fly a U.S. based airline on domestic U.S. routes. The level of service is the worst in the world, and the problem is that everyone wants the lowest price possible. Well, the reality is that when you get the lowest price, you get the lowest service, oldest airplanes, most inexperienced crews. Fly overseas on a U.S. airline and you'll see its way better.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-27188685699873165082010-08-25T19:19:00.512-07:002010-08-25T19:19:00.512-07:00I wonder how many hours of training these flight a...I wonder how many hours of training these flight attendants receive, and whether they are screened for attitude, courtesy, ability to handle stress, etc.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5387830395591956994.post-82537441730086400222010-08-17T11:40:55.174-07:002010-08-17T11:40:55.174-07:00Im supprised Darleen didnt grab a beer and hop dow...Im supprised Darleen didnt grab a beer and hop down the emergency slide. American is the worst and can only affort to hire the lowest level employees in the job pool.Anonymousnoreply@blogger.com