Date: 4 February 2012
Airline: Continental, flight 839
Location: United Customer Service
I spoke with my case manager Lida [redacted] who had authorised my refund from LA to Melbourne Australia for flight 839 on the 4th of February 2012, eticket [redacted] Confirmation Number [redacted] plus a further 30,000 points as a gesture of goodwill onto my Mileage Plus card.
Final confirmation was early April 2012 and I was advised all had been approved and the follow up for the refund would now be passed onto a different dept and that if I had any problems I could get back to Lida at her email address.
I had not heard anything further about my refund and attempted to email Lida but the email came back as this email address no longer accepts inbound messages due to technical changes to Continental Airlines changeover. I have tried to contact Lida on numerous emails address but all come back undeliverable.
I have filled in refund forms online numerous times but still no one contacts me. I have filed complaints on United website and I have yet to have any reply back. I filled out the status form online to check the status of my refund and it advised me to ring 1-800-WECARE2 and I wait on hold from Australia and when I finally get through the representative can't assist me or puts me on hold and I wait again and often times the calls drops out.
I am at my wits end trying to get a response from a United refund representative as this has been going on for months but just can't get through to anyone who can assist me. That is why I am now putting in a complaint with your organisation hoping you may be able to advise me where do I go from here or who i should be contacting.
- Marita
Showing posts with label refund. Show all posts
Showing posts with label refund. Show all posts
05 July 2012
25 June 2012
American Airlines booking error ends up costing a passenger
Date: 16 June 2012
Airline: American Airlines
I purchased a travel package for two on June 16th going from from John Wayne (Santa Ana, CA) to Miami. I specified that I would cancel the trip if I could not get upgraded. I have 190,000 miles with AAdvantage.
She told me that in order to get the upgrade that I would have to purchase the coach tickets and only after that I would be able to contact AAdvantage and get the upgrades. She told me told if I cancelled I would have to pay $150 per ticket. She stated that there were many first class seats available and I would have a good chance of getting the upgrades.
She then booked the flights and I got a copy of my tickets 8:08 am this morning 18 June 2012. I then called Aadvantage and they said there were no upgrades available to 75% of my flights. I then called AA Travel (Lynn)and canceled. She told me I had to eat (purchase) the tickets and pay a $300 fine.
I then spoke to Becky and wanted to know what happened?? She booked the flight from John Wayne to Miami as Booking code K and the return as Booking Code V. Because she didn’t book the first part of the flight as V it now becomes a non-refundable flight. This is not what I agreed too. I was never informed that I would be stuck with the tickets.
I am willing to pay the $300 because I agreed to that. But because American travel took it on their own to change the code and make it nonrefundable they should refund the difference.
-John
Airline: American Airlines
I purchased a travel package for two on June 16th going from from John Wayne (Santa Ana, CA) to Miami. I specified that I would cancel the trip if I could not get upgraded. I have 190,000 miles with AAdvantage.
She told me that in order to get the upgrade that I would have to purchase the coach tickets and only after that I would be able to contact AAdvantage and get the upgrades. She told me told if I cancelled I would have to pay $150 per ticket. She stated that there were many first class seats available and I would have a good chance of getting the upgrades.
She then booked the flights and I got a copy of my tickets 8:08 am this morning 18 June 2012. I then called Aadvantage and they said there were no upgrades available to 75% of my flights. I then called AA Travel (Lynn)and canceled. She told me I had to eat (purchase) the tickets and pay a $300 fine.
I then spoke to Becky and wanted to know what happened?? She booked the flight from John Wayne to Miami as Booking code K and the return as Booking Code V. Because she didn’t book the first part of the flight as V it now becomes a non-refundable flight. This is not what I agreed too. I was never informed that I would be stuck with the tickets.
I am willing to pay the $300 because I agreed to that. But because American travel took it on their own to change the code and make it nonrefundable they should refund the difference.
-John
13 May 2012
First class prices with second class speed
Date: 15 March 2012
Airline: US Airways, flight 959
Location: San Francisco, CA
My compannion Ana xxx and I bought round trip first class tickets Miami-Charlotte-San Francisco-Charlotte- Miami on US Airways at a cost of about $1,500 per person. On the return trip, US Airways San Francisco to Charlotte flight 959 was delayed, partially due late arrival and the rest due to an extremely slow boarding process aided by poor airline personnel direction/supervision, requiring over 40 minutes for a mid-sized Airbus A321 aircraft.
As a result we arrived at Charlotte 5 minutes BEFORE the Charlotte to Miami connecting departure. We ran to the Gate which was close to the arriving gate getting there at 10:22 pm, two minutes past departure.
We were told the flight had actually left the gate several minutes BEFORE regular departure time of 1020 pm (Flight crew decision). In other words not only did US Airways made no effort to protect connecting passengers by a couple of minutes, the aircraft actuall blocked off BEFORE departure sked time.
We were rerouted to next morning flight to Miami, downgraded from first class to economy and were denied overnight accommodations.
We asked for a refund for the Charlotte-Miami difference between first class and economy and were refunded $31 for each passenger, a total of $62
which obviously is too low.
We are requesting an upward adjustment in the refund to reflect the difference between first class and economy for the Charlotte-Miami flight segment plus a refund for the hotel ($55). US airways conveniently blamed the delay on ATC and weather, ignoring the incompetent boarding process in San Francisco.
- Ramon
Airline: US Airways, flight 959
Location: San Francisco, CA
My compannion Ana xxx and I bought round trip first class tickets Miami-Charlotte-San Francisco-Charlotte- Miami on US Airways at a cost of about $1,500 per person. On the return trip, US Airways San Francisco to Charlotte flight 959 was delayed, partially due late arrival and the rest due to an extremely slow boarding process aided by poor airline personnel direction/supervision, requiring over 40 minutes for a mid-sized Airbus A321 aircraft.
As a result we arrived at Charlotte 5 minutes BEFORE the Charlotte to Miami connecting departure. We ran to the Gate which was close to the arriving gate getting there at 10:22 pm, two minutes past departure.
We were told the flight had actually left the gate several minutes BEFORE regular departure time of 1020 pm (Flight crew decision). In other words not only did US Airways made no effort to protect connecting passengers by a couple of minutes, the aircraft actuall blocked off BEFORE departure sked time.
We were rerouted to next morning flight to Miami, downgraded from first class to economy and were denied overnight accommodations.
We asked for a refund for the Charlotte-Miami difference between first class and economy and were refunded $31 for each passenger, a total of $62
which obviously is too low.
We are requesting an upward adjustment in the refund to reflect the difference between first class and economy for the Charlotte-Miami flight segment plus a refund for the hotel ($55). US airways conveniently blamed the delay on ATC and weather, ignoring the incompetent boarding process in San Francisco.
- Ramon
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