Not happy with Spirit Airlines and their inconsistent flight schedules baggage scales

Date: 19 June 2013
Airline: Spirit
Flight: 212
Location: Ft. Lauderdale, FL to St. Thomas, VI

We were booked to go to St. Thomas on 6/19/13, our flight was to leave at 12:25pm. We left at 4:30pm because they decided to "swap out the plane." So we had to wait until the plane they wanted to swap for our scheduled plane arrived from Atlanta.

While waiting for our flight I observed a Spirit flight to NY cancelled, then re-established, then delayed. Nearly all departing Spirit flights were delayed that afternoon, and there were multiple gate changes. Our return trip was the same, instead of leaving St. Thomas at 4pm, we left about 5:20 because the arriving plane from Tampa was "late." This was after the desk clerk asked me if I would be willing to fly to Miami instead of Ft. Lauderdale. When I asked why, she said that the plane we were scheduled to leave on was late and there were adverse winds.

Well I guess nobody was willing to fly to Miami because our plane was nearly full. I have never seen an airline run in such a haphazard fashion. It appears that everyone is confused, and that changes are instituted at whim, not to mention the fees. Leaving I had to pay extra because my bag was over 40 lbs It was 42 lbs. Upon my return the same bag weighed 6 lbs more after we had purposely taken things out of it. Who says their scales are correct? All this to sit on a plane with approximately 6 inches of room between my 5'4" legs and the seat in front of me, unless of course, I was willing to shell out an extra $50 for a regular seat. This airline is unacceptable.

Passenger wants compensation for delays and poor customer service

Date: 25 June 2013
Airline: Spirit
Flight: 946; Cartegena, Columbia to Ft. Lauderdale, FL
Location: Cartegena, Colombia

Flight schedule to depart at 1:39 PM from Cartagena, Colombia to Ft. Lauderdale , FL left at 6:30 PM, after some passengers complaint about it just gave us a small snack. I missed my connection to Tampa schedule @ 9:36 well that flight was delayed too left Ft. Lauderdale , FL at 1:30 AM. so total delayed 9 hours. Company never keep passenger informed about situation only said sorry about delayed. I got home at 4:30 AM.

I travel with my daughter 8 years old. Customer service was horrible in Cartagena and in Ft. Lauderdale. Beside one of my suitcases handles has grease when I claim my bags my hands was all black. One of the agent from Immigration help me to clean my hands and offer me gloves that way I can take my bags to my next flight.

I demand a explanation and compensation for all my trouble my daughter and I we had with Spirit. We travel time was 24 hours since we wake up on Tuesday until we got home.

Witness claims off duty drug use by Spirit Airlines flight attendant

Date of Complaint: 1 June 2012
Location: Las Vegas, NV
Airline: Spirit Airlines

My complaint is about Spirit Airlines hiring drug users and putting passenger safety in their hands. I thought airlines had higher standards for their flight attendants. But Spirit has a FA based in Las Vegas. Her name is [redacted]. I believe she said she's been with Spirit since about March 2012.

Well, I have watched this girl smoke marijuana and take ecstasy a number of times recently while out partying in Las Vegas. All while laughing about how they can (her and her friend who is also a FA) because Spirit nor the FAA ever drug test. And if they do, it's a urine test which they can easily get around with fake urine...which is actually how they passed their initial drug test to get hired.

Is it really the practice of Spirit to hire and allow such druggies to work for them? To put customer's safety in the hands of people like this? Are the safety regulations such as drug testing really THAT easy to get around? I am DISGUSTED and I will NEVER fly that airline again and I will be sure friends of mine that fly Spirit also know this. I believe this is something the FAA should look into and drug test these girls with something more efficient than a urine test.

-Michael

Notes: AirSafe.com has no way to independently verify this claim. Also, this complaint was NOT submitted anonymously. No specific dates were given for the alledged drug use.