Delta defines a two-stop flight as a one-stop flight

Airline: Delta Airlines
Date: May 2013
Location: Toronto, ON (YYZ)
Flight: DL268

Here is my story with Delta Airlines: In May 2013 I bought an e-ticket online, which says one-stop flight on the route Toronto (YYZ)- Atlanta (ATL) - Tel-Aviv (TLV). The first flight YYZ-ATL was delayed for three hours and I almost lost my connection for the next flight, but this next flight was not to Tel Aviv, it was back north in US to New York (JFK)! Then I was sitting for more than six hours before next flight with no food and I had to pass through all the security checking procedures again.

So in total I was "on the road" for more than 30 hours and it was very hard flight because of the wrong information provided by Delta Airlines. When I complained to Delta about this was actually a two-stop flights (with the same flight number between ATL-JFK and JFK-TLV!) and asked for any compensation - they just said "we're really sorry, but it's called a one-stop flight with "equipment change in JFK."

I'm a business client for many companies in the world and for the first time in my life I had wrong information and bad service from a famous airline company.

Thank you, - Alexander

Delayed luggage ruins wedding experience

Date: 3 May 2012
Airline: Air Canada, flight 3630
Location: Toronto/Oklahoma City, OK

We went from Toronto to OKC for three days. We arrived Thursday May 3 at 9:30 pm to attend a wedding for Friday May 4th. However our luggage was lost. It was disastrous situation as the next day at noon we had to be at the ceremony. They had no idea where our luggage was which was quite puzzling as I though with the RFID tags they should be able to track it.

They ruined the wedding day. We had miss the ceremony to go to the only mall 40 minutes away to find a dress and shoes. My husband came to the wedding in his jeans because he couldn't get his suit to be taylored on time. Finally after the most of the day being ruined the luggage arrived at the airport in the evening and my husband changed at the airport. I found everyone extremely incompetent starting from the check in person in Toronto up to the luggage department in OKC and then afterwards the 1-800 number for lost luggage which we spend hrs on the phone with and they seemed clueless as well.

-Mina Baghaee