Late departure plus drunk and masturbating seatmates

Date: August 24, 2008
Airline: American Airlines, flight 1700
Location: San Jose, Costa Rica to Miami, FL

The flight was delayed three hours, they had us on the plane waiting for an hour before take off. There were three teenagers, one took my seat and refused to give it back. After minutes of arguing she left and her two friends stayed behind. The kids were young and drinking beer on the plane, several bottles.

It got to the point were on of them was using the seat to pop open the beer bottle, then he spilled the beer on the plane. The couple proceeded to harass me, by yelling profanities and harassing me over all. Finally, the flight took off after about an hour of just sitting on the landing strip, when all of a sudden the girl went on to masturbate the boy and vice versa.

Our row was diagonal from the flight attendants, whom had already realized the boy was heavily drinking. Well, the girl kept masturbating the boy and things were escalating until finally the flight attendant saw it and did nothing, but stare at me in awe. He got up went to the back and called the attendant closest to the couple and all they did was tell the kids to stop. I was not offered a different seat, the kids were not split up.

All the attendants did was say they were sorry and that I had to complain via email. I assure it was the worst two hours on a plane I have had to encounter. The kids drinking, the beer spilled, the harassing, the profanity and to top it off the masturbation right next to me.

-Doreen

Out of control party on the way to Mexico

Date: 7 February 2012
Flight: Delta, flight 389
Location: en route to Los Cabos, Mexico

Delta 389 was a scheduled revenue flight which Delta gifted their summit winning employees a free, all inclusive trip to Los Cabos, Mexico. Although the flight was fully booked, there were only 12 revenue passengers on a Boeing 757 aircraft. The flight crew announced that this was the premier Delta reservation employee benefit and there would be free alcohol for the entire flight.

Several passengers displayed obvious signs of public intoxication but were continuously served more alcohol by the flight attendants, to the point they became loud, disruptive, verbally abusive and with disregard of safety regulations. The flight attendants overlooked the seat belt lamps while the party continued in the aisles.

At one point a passenger stood on a seat and demanded more alcohol, which the flight attendant obliged. I felt that i was endangered by these actions and was appalled that a scheduled flight would be tolerant of this. I have contacted the airline directly and they apologized and offered 9000 bonus miles. I don't believe they should be able to operate in such a manner, displaying total disregard for the safety of revenue passengers.

I have a video that I shot with my phone to back up all of my statements.

I also have a copy of all correspondence with Delta to date.

- Ken

UPDATE 30 April 2012: Ken recently contacted AirSafe.com and reports that Delta has aggressively responded to his letter, that he was able to receive a sincere apology from a very high ranking Delta official, and that he is happy with this resolution.