Passenger harassed by airline employee

Date: 22 June 2013
Airline: American Airlines
Flight: 890
Location: DFW

An employee was helping me straighten out the flight confusion, another employee named BELLA (working gate C28 at approx 7 pm CST). I was both cursed at and yelled at regarding the way i was speaking (upset about my flight problem) in front of my children. she also told me i needed to learn how to "raise my children" ... after this interaction, i sat in gate, waiting my flight. i sent my 10 yr old daughter to read her name tag at which point, she enters the gate and in front of roughly 200 people, says to me ""if you want my name, don't send your kid, come get it yourself" i asked "what's your last name"" she responds "you don't need to know my last name" ..... i said nothing else. i intended to report her lack of professionalism with a frustrated customer, and so this is it.

Flight attendant behavior causes loss of medication

Letter sent to airline by dissatisfied passenger
Airline: Southwest Airlines, flight 3463

To Whom It May Concern
Re: Flight 3463 from Houston Hobby to Harlingen, Texas
Date: 6 May 2012
Subject: Alicia xxx --Flight Attendant

I realize as I write this letter of complaint; I most likely won't get a response but I feel compelled to let you know what happened to me on that flight (Flight 3463)

On Sunday evening I boarded a flight from Houston Hobby headed on a direct flight to Harligen, Texas I decided to take the very front window seat to the left of the aircraft. Next to me was a lady and her seeing-eye dog. I had no carry on bags, only my purse. To get situated I placed my purse behind my feet (with my medication on top of my bag) on the floor under the seat because I had medication to take within a 30 minute time frame.

Before takeoff, the flight attendant (Alicia xxx) yelled at me very loudly "give me your purse" initally I said, "no" but before I could explain to her i needed to get my medication out of the purse she yelled again "give me your purse". At that time I tried to fit my purse under the seat but she said, "I said give it here-someones' bag is under there". When I tried to hand it to her she jerked it out of my hand and threw it in the overhead compartment.

She then stood there, and yelled "is there a problem"? I said "no" Her response was: " I dont understand why you are looking at me like that" "Your purse has to go up top" ...I replied "I heard you the first time". She then responded "Then you need to quit looking at me and turn your head the other way" "I will have you kicked off this flight; you are looking at me in a threating manner and I'll have you kicked off immediatly". I was frieghtend that would get kicked off so I turned my head and said nothing.

She continued to yell at me stating "I dont take attitude, I will have you removed, you understand that?" Everyone around me head the exchange I was humiliated. To make matters worse, she began to call the other flight attendants up after we got off the ground to brag about how she told me off and how she put me in my place.

When the flight was over in baggage claim many passengers came up to ask me my name and stated I was treated harshly and it was un called for. I was humiliated.

As a result of her throwing my purse; I didn't take my medication. When I went to the rest room at the airport in Harlingen, my medication was nowhere to be found, nor were my keys. I am convinced that when she threw my purse in the overhead compartment that my medication fell out along with my keys to my home. Because I didnt place my purse in the overhead compartment nor retrieve it upon exit of the plane; I dont know what was left behind. My purse has no zipper so anything could have fallen out.

I feel really disrespected by how this flight attendant treated me. I flew Southwest becuase it was most cost efficient for me and you don't charge for bags and my job sends me to the Valley often and I wanted to take advantage of your frequent Flyer Program, but now I will opt to fly with United; they are pricer but at least I will have better luck not getting humiliated.

-Jessica

Out of control party on the way to Mexico

Date: 7 February 2012
Flight: Delta, flight 389
Location: en route to Los Cabos, Mexico

Delta 389 was a scheduled revenue flight which Delta gifted their summit winning employees a free, all inclusive trip to Los Cabos, Mexico. Although the flight was fully booked, there were only 12 revenue passengers on a Boeing 757 aircraft. The flight crew announced that this was the premier Delta reservation employee benefit and there would be free alcohol for the entire flight.

Several passengers displayed obvious signs of public intoxication but were continuously served more alcohol by the flight attendants, to the point they became loud, disruptive, verbally abusive and with disregard of safety regulations. The flight attendants overlooked the seat belt lamps while the party continued in the aisles.

At one point a passenger stood on a seat and demanded more alcohol, which the flight attendant obliged. I felt that i was endangered by these actions and was appalled that a scheduled flight would be tolerant of this. I have contacted the airline directly and they apologized and offered 9000 bonus miles. I don't believe they should be able to operate in such a manner, displaying total disregard for the safety of revenue passengers.

I have a video that I shot with my phone to back up all of my statements.

I also have a copy of all correspondence with Delta to date.

- Ken

UPDATE 30 April 2012: Ken recently contacted AirSafe.com and reports that Delta has aggressively responded to his letter, that he was able to receive a sincere apology from a very high ranking Delta official, and that he is happy with this resolution.