Date: 9 May 2012
Airline: US Airways, flight 1247
Location: West Palm Beach, FL
I was traveling with my 5 month old infant son as well as my 4 year old daughter and mother. My father paid for two seats for the infant, one going to Palm Beach and one for the return flight to Philadelphia There was no problem with using the baby carrier on flight down. However, on return flight, attendant said baby had to be buckled into window seat.
The infant carrier did not fit in the window seat and US Airways' attachment seat buckle did not fit around carrier. US Airways neglected to tell passenger that the older planes do not properly accommodate baby carriers on window seats, even though US Airways mandates that babies have to sit in the window seats.
I had to hold my 17 pound baby during the entire trip. Paid for a choice seat for an additional cost. Seat was never used. I am requesting a refund for the unused return flight seat. Lack of communication regarding baby travel requirements was the fault of US Airways, not the passenger.
-Kristine
Showing posts with label seat. Show all posts
Showing posts with label seat. Show all posts
10 May 2012
Flight attendant won't deal with vomit on seat belt
Date: July 30, 2011
Flight: Continental flight 1693
Location: Seattle, WA
My husband and two children were traveling home from a wonderful trip to Washington and Canada with a return trip to Houston, Texas. Our trip home put us on Continental Airlines and from there things went down hill.
My son took his seat in 34A, the window seat and suddenly stated, "mom the belt and seat has vomit on it." I told my son to stand up and I called the flight attendant, which was only a few feet away, because for some reason Continental shoves anyone with kids, mine being almost adults to the back of the plan with young families and babies.
I quietly advised her of the situation, she showed no concern or compassion, much less did she offer to assist to clean the mess. I told her it was a biohazard, gross and nasty. She quickly stated this flight is overbooked and suggested that if we didn't like it we could get off.
She quickly walked off with no suggestion of helping. I instructed my son calmly to go to the restroom and clean off his hands and shorts. When he exited the restroom he overheard the attendant calling someone, I'm assuming the pilot telling him that, "I'm not dealing with that woman, she's rude and getting on my nerves."
My son returned to his seat very upset and advised me of what he heard. The cleaning crew arrived he also seemed to be upset and had a nasty attitude, replaced the cushion and belt and walked off. I asked politely what the flight attendants names was and in a very nasty, put out attitude she stated, "Grace." I then requested her last name, she quickly removed her name badge from view and stated she didn't have to provide her last name.
She then marched off, however at the same time another attendant was standing a few feet away listening in and also made the comment, "I'm not dealing with her either." The blond's name was possibly Cynthia but we were never told since both Grace and Cynthia removed their name tages from view.
At no time did any of us raise our voices or show disrespect only conern for our son's exposure to biohazard. Within a few minutes, a ticket agent came down, Janny, she wanted to know if ever thing was alright and suggested that the pilot was concerned that we would act out, we never presented any such threat. She also suggested the underlining threat of if you don't like it get off, we're overbooked anyway.
-Nikki
Flight: Continental flight 1693
Location: Seattle, WA
My husband and two children were traveling home from a wonderful trip to Washington and Canada with a return trip to Houston, Texas. Our trip home put us on Continental Airlines and from there things went down hill.
My son took his seat in 34A, the window seat and suddenly stated, "mom the belt and seat has vomit on it." I told my son to stand up and I called the flight attendant, which was only a few feet away, because for some reason Continental shoves anyone with kids, mine being almost adults to the back of the plan with young families and babies.
I quietly advised her of the situation, she showed no concern or compassion, much less did she offer to assist to clean the mess. I told her it was a biohazard, gross and nasty. She quickly stated this flight is overbooked and suggested that if we didn't like it we could get off.
She quickly walked off with no suggestion of helping. I instructed my son calmly to go to the restroom and clean off his hands and shorts. When he exited the restroom he overheard the attendant calling someone, I'm assuming the pilot telling him that, "I'm not dealing with that woman, she's rude and getting on my nerves."
My son returned to his seat very upset and advised me of what he heard. The cleaning crew arrived he also seemed to be upset and had a nasty attitude, replaced the cushion and belt and walked off. I asked politely what the flight attendants names was and in a very nasty, put out attitude she stated, "Grace." I then requested her last name, she quickly removed her name badge from view and stated she didn't have to provide her last name.
She then marched off, however at the same time another attendant was standing a few feet away listening in and also made the comment, "I'm not dealing with her either." The blond's name was possibly Cynthia but we were never told since both Grace and Cynthia removed their name tages from view.
At no time did any of us raise our voices or show disrespect only conern for our son's exposure to biohazard. Within a few minutes, a ticket agent came down, Janny, she wanted to know if ever thing was alright and suggested that the pilot was concerned that we would act out, we never presented any such threat. She also suggested the underlining threat of if you don't like it get off, we're overbooked anyway.
-Nikki
07 May 2012
Paid for special seating but did not get them
Date: 17 March 2012
Location: St. Maarten
On March 17th I was on standby through my son-in-law John xxx. I understand when on standby you may not be able to get on a flight and this did happen. However, 4 of the seven did get on the flight only to find out later that there were 5 avaialbe seats on the flight and the remaider of three ended up purchasing tickets costing 561.00 plus rent a hotel room to leave the next day. (Missing a day of vacation).
I decided to purchase 7 tickets on our return flight from Saint Maarten instead of stand by the tickets costing $525.00 for six on one flight and the other person John Stefano ticket cost $825.00. Why the difference I certainly did not understand.
In addition, I paid for selective seating for my daughter and our 2 ½ and 6 year old granddaughters so they could sit together(59.00 each) this never happened when we got on the plane the three of them were in different seats and not together. I stayed in the isle before the plane took off waiting for seats where at least the 2 /1/2 year old and the mother could sit together. Finally after 15 minutes and delaying the plane the flight attendant was able to convince someone to move. Why did I pay for selective seating online that was not available. Needless to say, this was a horrible experience for us and not at all any way to treat customer on a flight. Also, our luggage was lost and ended up in St. Maarten since we never made it on the stand-by flight and had nothing with us when we had to stay at the Marriott.
- Vicky
Location: St. Maarten
On March 17th I was on standby through my son-in-law John xxx. I understand when on standby you may not be able to get on a flight and this did happen. However, 4 of the seven did get on the flight only to find out later that there were 5 avaialbe seats on the flight and the remaider of three ended up purchasing tickets costing 561.00 plus rent a hotel room to leave the next day. (Missing a day of vacation).
I decided to purchase 7 tickets on our return flight from Saint Maarten instead of stand by the tickets costing $525.00 for six on one flight and the other person John Stefano ticket cost $825.00. Why the difference I certainly did not understand.
In addition, I paid for selective seating for my daughter and our 2 ½ and 6 year old granddaughters so they could sit together(59.00 each) this never happened when we got on the plane the three of them were in different seats and not together. I stayed in the isle before the plane took off waiting for seats where at least the 2 /1/2 year old and the mother could sit together. Finally after 15 minutes and delaying the plane the flight attendant was able to convince someone to move. Why did I pay for selective seating online that was not available. Needless to say, this was a horrible experience for us and not at all any way to treat customer on a flight. Also, our luggage was lost and ended up in St. Maarten since we never made it on the stand-by flight and had nothing with us when we had to stay at the Marriott.
- Vicky
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