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06 July 2012

Schedule changes causes shorter holiday

Date: 18 June 2012
Airline: Spirit Airlines, flight 244
Location: Guatemala

I am requesting partial refund of my airfare. My return trip was changed just prior to my flight. As a result I had to alter my vacation plans and was forced to shorten my stay in Guatemala. I am only requesting partial compensation.

I called the customer service line on this matter prior to my flight and was told I had to make the request at the airport. I then spoke to the agent at the airport prior to my flight and was told I had to call the customer service line.


Note from Typically, airlines are not required to compensate passengers for costs not directly related to the trip. While the schedule change may have affected their holiday plans, that is not covered by most airlines.

If a passenger is concerned about delays affecting other parts of the trip, consider options such as purchasing insurance.

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