Lastest Headlines from

The News

↑ Grab this Headline Animator

Have a Complaint? - Share it with Us

If you have an airline complaint that you would like to share with the world, please visit's Online Complaint Form where your complaint (edited for content and without personal identifying information) will be reviewed and either published here or forwarded to the appropriate organization.

Carry on Advice | Prohibited Items | Fear of Flying
Baggage Advice | Top 10 baggage tips

28 June 2013

Passenger harassed by airline employee

Date: 22 June 2013
Airline: American Airlines
Flight: 890
Location: DFW

An employee was helping me straighten out the flight confusion, another employee named BELLA (working gate C28 at approx 7 pm CST). I was both cursed at and yelled at regarding the way i was speaking (upset about my flight problem) in front of my children. she also told me i needed to learn how to "raise my children" ... after this interaction, i sat in gate, waiting my flight. i sent my 10 yr old daughter to read her name tag at which point, she enters the gate and in front of roughly 200 people, says to me ""if you want my name, don't send your kid, come get it yourself" i asked "what's your last name"" she responds "you don't need to know my last name" ..... i said nothing else. i intended to report her lack of professionalism with a frustrated customer, and so this is it.

No comments:

Post a Comment