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30 June 2013

Passenger wants compensation for delays and poor customer service

Date: 25 June 2013
Airline: Spirit
Flight: 946; Cartegena, Columbia to Ft. Lauderdale, FL
Location: Cartegena, Colombia

Flight schedule to depart at 1:39 PM from Cartagena, Colombia to Ft. Lauderdale , FL left at 6:30 PM, after some passengers complaint about it just gave us a small snack. I missed my connection to Tampa schedule @ 9:36 well that flight was delayed too left Ft. Lauderdale , FL at 1:30 AM. so total delayed 9 hours. Company never keep passenger informed about situation only said sorry about delayed. I got home at 4:30 AM.

I travel with my daughter 8 years old. Customer service was horrible in Cartagena and in Ft. Lauderdale. Beside one of my suitcases handles has grease when I claim my bags my hands was all black. One of the agent from Immigration help me to clean my hands and offer me gloves that way I can take my bags to my next flight.

I demand a explanation and compensation for all my trouble my daughter and I we had with Spirit. We travel time was 24 hours since we wake up on Tuesday until we got home.

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