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15 August 2013

Delta defines a two-stop flight as a one-stop flight

Airline: Delta Airlines
Date: May 2013
Location: Toronto, ON (YYZ)
Flight: DL268

Here is my story with Delta Airlines: In May 2013 I bought an e-ticket online, which says one-stop flight on the route Toronto (YYZ)- Atlanta (ATL) - Tel-Aviv (TLV). The first flight YYZ-ATL was delayed for three hours and I almost lost my connection for the next flight, but this next flight was not to Tel Aviv, it was back north in US to New York (JFK)! Then I was sitting for more than six hours before next flight with no food and I had to pass through all the security checking procedures again.

So in total I was "on the road" for more than 30 hours and it was very hard flight because of the wrong information provided by Delta Airlines. When I complained to Delta about this was actually a two-stop flights (with the same flight number between ATL-JFK and JFK-TLV!) and asked for any compensation - they just said "we're really sorry, but it's called a one-stop flight with "equipment change in JFK."

I'm a business client for many companies in the world and for the first time in my life I had wrong information and bad service from a famous airline company.

Thank you, - Alexander

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