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10 August 2013

Delta passenger loses luggage and is injured by wheelchair

Date: 8 July 2013
Airline: Delta Airlines
Location: Orlando, FL (MCO)
Flight: DL2018

I am disabled and require a wheelchair. Delta furnished one and a skycap (Prospect) took me to security. Along the way, the wheelchair cut my leg twice. I was treated at the gate area by Delta and given ice and bandages. The flight was further delayed 4 hours/cancelled and my luggage lost.

The Delta wheelchair was defective with a rusty sharp clamp. Delta refuses to address the incident adequately and actually said that my ticket didn't show a wheelchair request so I am not entitled to any just compensation. What does that have to do with anything? My trip was started on May 13 and ended on July 13 with international and domestic trips involved, all with wheelchair assistance noted. Also in my passenger preferences.

1 comment:

  1. I'm sorry for what happened to you. I used to fly a lot both dom and intl but now that I am wheelchair bound I am too anxious to fly. I can't even begin to imagine what a crapshoot it is in terms of crew/assistance/equipment, just based on the huge variance I encountered before. I am also a retired attorney very pro-consumer ...... for many obvious reasons I can't give you advice (not that you asked and I tend to be anti-litigious anyway) but question: Did you ever write a letter to Delta? file a complaint? etc? Again, sorry to hear what you went through.