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29 April 2012

Another reason to confirm anything your airline says about flight delays

Date: 21 April 2012
Airline: Delta, Flight DL833
Location: San Diego

Mechanical problems with the first flight caused a delay, asked about connections and were told we were probably fine but they couldn't check, landed in detroit and were told to sit tight until a gate agent told us where to go, agent only addressed the one flight being held then told everyone else to go ahead and deplain and we would be helped by an agent when we got to the gate.  Agent at the gate told us to check the monitor and then we pressed about our connection departing in 10 minutes, she indicated the plane was being held.  Ran through the airport and got to connecting gate as the jetway was being pulled back.  That agent told us the flight was never being held and there was no way for us to make it.

Can't get on another flight for over 12 hours.  Waiting in line with 14 others in same situation.


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