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23 April 2012

Bumped after being seated

Flight Date: 18 April 2012

My 15 year old daughter, a ticketed passenger waiting in her assigned seat for takeoff, was ordered (not asked or bargained with) to deplane because of alleged overbooking but a businessman Took her seat. She was given no other explanation or assistance and treated rudely by staff at the gate, prompting her
to become very frightened and me to call the airline headquarters. 

The explanations I got were ludicrous, such as she was probably bumped for weight restrictions (she is a hundred pounds) or because she looks older than 15 (the same attendant who ordered her off the plane asked beforehand how old she was). Airline tried to buy their way out of this disgraceful incident by giving my daughter a check for $650.  Oh and did I mention that she is Asian?

- Sandra

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