Lastest Headlines from

The News

↑ Grab this Headline Animator

Have a Complaint? - Share it with Us

If you have an airline complaint that you would like to share with the world, please visit's Online Complaint Form where your complaint (edited for content and without personal identifying information) will be reviewed and either published here or forwarded to the appropriate organization.

Carry on Advice | Prohibited Items | Fear of Flying
Baggage Advice | Top 10 baggage tips

08 May 2012

Airline makes booking mistake and makes passenger pay change fee

Date: 26 April 2012
Airline: Spirit

This is ridiculous!

On Thursday night (26 April 2012) I booked my regular r/t (round trip) from DTW (Detroit, MI) to ACY  (Atlantic City, NJ) on Spirit and TODAY (Saturday 28 April 2012) received the confirmation in my box that Spirit REVERSED my cities! Note that I book this regularly and remember putting in the correct cities:

TUESDAY, MAY 22, 2012
Atlantic City, NJ; 5:00 PM; flight 348
Detroit, MI 6:50 PM

TUESDAY, MAY 29, 2012
Detroit, MI 8:10 AM; flight 341
Atlantic City, NJ 9:42 AM

They have me leaving ACY on 5/22 to DTW rather than DTW to ACY!  So I phone them immediately and they say it's past 24 hours (I JUST got their email today!) so they want to charge me $125 for a $136 ticket, for something that was THEIR error.  

Waiting for an hour, supposedly I was handed from supervisor to supervisor, with a man named Anbre Davis telling me that there was no way he could fix my ticket, and that I should just email customer service and even then, after I checked the address with them, they gave me the wrong address.  This isn't fair.  I deserve for them to fix their computer error without a charge.  

Please help me get my complaint through to their higher ups AND put in my complaint that their customer service is a big run around.  They just reiterated their unfair rules.  I didn't make the mistake-- their computer did! Thanks!

- Marcy

1 comment:

  1. You made the reservation on a computerized system. The mistake is yours. Computers are unable to make such errors. I know you think you're flawless, but guess what? You screwed the pooch, so pay the penalty.