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02 May 2012

Suggestions to improve seating access for the disabled

Date: 23 April 2012
Airline: United flight 1570
Location: Cleveland, OH

I booked my flight 1 month before and needed the seats with more leg room for my husband who is disabled and wears a brace on his right leg and uses a cane due to a stroke.  I was more than willing to pay the extra money for the seats but they are always shown as not available until the nite before and then they seem to open up.  I called a couple days before the number for people with disablities and the women said their were two seats availabe but they were in an exit row and since my husband was disabled he could not sit there but did i want to get a seat for myself.  I told the woman did she think I was going to sit there and let my husband who really needed it to sit in a cramped seat.....

The solution to this problem was very simple she could have switched the seats that were not in the exit row and given them to my husband and I would have been more than happy to pay for them.

These seats should be available for the disabled as soon as you make your flight purchase.

The wheelchair service is great with very kind and caring people that help you all the way to check in an boarding.

- Pat

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