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24 May 2012

Mystery date change with Singapore Air

Two tickets were purchased and confirmed on 24 November 2011 to fly from Houston to Moscow for 30 April 2012. On Saturday 31 March 2012, I received a phone call from Singapore Air stating that we could not fly on the date of the purchased ticket and had to change the date of departure.

Initially offered an earlier date, I argued against that change since our visas would not allow us into the country for that arrival date.  Then I was told we would have to go either on the 1st or 2nd of May 2012 and settled on 1 May 2012. The tickets were reissued that day with the same ticket numbers and the date of purchase (not change) was backdated to the original purchase date.

When queried about the reason for this change I was not told nor was I told when I called the airline nor was my complaint ever answered by Singapore Air. I would still like us to leave on the original date and return on the original date (22 Jun 2012). To arbitrarily change a date for a purchased ticket without any reason and tell they cannot go on that date is the height of airline arrogance. Although this is the only complaint having used Singapore several times before, this one seems to be serious.


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