Lastest Headlines from AirSafeNews.com

The AirSafe.com News

↑ Grab this Headline Animator


Have a Complaint? - Share it with Us

If you have an airline complaint that you would like to share with the world, please visit AirSafe.com's Online Complaint Form where your complaint (edited for content and without personal identifying information) will be reviewed and either published here or forwarded to the appropriate organization.

Resources
Carry on Advice | Prohibited Items | Fear of Flying
Baggage Advice | Top 10 baggage tips

28 June 2012

Delayed luggage ruins wedding experience

Date: 3 May 2012
Airline: Air Canada, flight 3630
Location: Toronto/Oklahoma City, OK

We went from Toronto to OKC for three days. We arrived Thursday May 3 at 9:30 pm to attend a wedding for Friday May 4th. However our luggage was lost. It was disastrous situation as the next day at noon we had to be at the ceremony. They had no idea where our luggage was which was quite puzzling as I though with the RFID tags they should be able to track it.

They ruined the wedding day. We had miss the ceremony to go to the only mall 40 minutes away to find a dress and shoes. My husband came to the wedding in his jeans because he couldn't get his suit to be taylored on time. Finally after the most of the day being ruined the luggage arrived at the airport in the evening and my husband changed at the airport. I found everyone extremely incompetent starting from the check in person in Toronto up to the luggage department in OKC and then afterwards the 1-800 number for lost luggage which we spend hrs on the phone with and they seemed clueless as well.

-Mina Baghaee

No comments:

Post a Comment