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20 June 2012

Passenger sprains knee and wants apology for airline response

Date: 1 June 2012
Airline: United, flight 709
Location: Baltimore, MD

It was June 1st 2012 I left BWI on my way to Chicago and then to LA and lastly San Diego. I got on the plane put my baggage in overhead and immediately tried to sit before the plane took off and twisted my knee. My complaint goes to the treatment I received after the injury.

Customer service in Chicago told them what happened and they had someone wheel me to the Medical Center and once I got there I was denied service because she said she had three people in front of me and I would miss my connecting flight.

I hopped around the airport until I got to my final destination. I went to the VA Medical Center once in San Diego and was told by the doctor that my knee was in fact sprained. I would like an apology from the airline for their conduct and want to be reimbursed in some form.


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